SHIPPING & EXCHANGES

Shipping 

Region Shipping Costs
Hong Kong SAR & Macau SAR Free 

Other Asia Pacific regions:

Singapore, Thailand, Taiwan, South Korea, Japan, Malaysia

 

One pair HKD100
Two pairs HKD150
Three pairs HKD200
Four or more HKD250

 

 

 

Refunds  

Changed your mind?

Don’t worry: if for any reason you are not happy with your purchase, you have 30 days to return or exchange your shoes.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. 

Shipping costs are non-refundable (please refer to the above section for shipping costs details). If you receive a refund, the cost of return shipping will be deducted from your refund.

To return your product, you should mail your product to: 

Artisan Revolution (Asia Pacific) Limited
Room 1707, 17/F, Ricky Centre,
36 Chong Yip Street, Kwun Tong,
Hong Kong

You will get email notifications when your return is received and after the product has been inspected. We will notify you via email on the rejection or approval of your refund. 

If the return is approved, your refund for the shoes will be processed and a credit will be automatically applied to your credit card or original method of payment within a certain amount of days. 

Exchanges

We accept an one-time exchange. To be eligible for an exchange, your shoes must be unworn and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable. 

If you need to exchange, follow the below instructions: 

1) Email us at info@artisanrev.co.uk with your preferred size or style within 30 days of purchase.

2) Send the shoes to: 

Artisan Revolution (Asia Pacific) Limited
Room 1707, 17/F, Ricky Centre, 
36 Chong Yip Street, Kwun Tong, 
Hong Kong

Depending on your location, the time it takes for the product to return to us may vary. 

3) We will place a new order with your preferred size or style on your behalf in the meantime. You will receive an email to provide payment to confirm your order.   

3) A refund will be provided once we receive your original order. The refund will be processed within 14 business days. 

We understand the disappointment to receive a pair of shoes that is not all snug for your feet. Therefore, upon a successful exchange, we will provide a 10% discount code that you can use on your next purchase. The discount code will be sent to your email.